Privacy Policy

1 Introduction

visa89 is committed to protecting the privacy and personal data of every individual who uses our Platform. We recognize that when you create an account, place a bet, or contact our support team, you entrust us with sensitive personal information. We take that responsibility seriously. This Policy is designed to give you full clarity on our data practices so that you can make informed decisions about your use of the Platform.

We process personal data only to the extent necessary to deliver our services, comply with our legal and regulatory obligations, prevent fraud, and improve your experience on the Platform. We do not sell your personal data to third parties, and we do not use your data for purposes incompatible with those described in this Policy.

This Policy applies to all players accessing visa89 from Indonesia, including the cities of Jakarta, Surabaya, Bandung, Medan, Semarang, Makassar, Bali, and beyond. Where Indonesian law imposes additional data protection obligations, we comply with those requirements in full.

2 Definitions

• "Personal Data" means any information that identifies or can reasonably be used to identify a living individual, directly or in combination with other data.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, or deletion.
• "Data Controller" means the Company — the entity that determines the purposes and means of Processing your Personal Data.
• "Data Processor" means a third party that processes Personal Data on behalf of the Company under a written data processing agreement.
• "Player" means any registered user of the visa89 Platform.
• "Platform" means the website, mobile interface, and all associated services operated under the visa89 brand at visa89.cam.
• "KYC" means Know Your Customer — the identity and age verification process required before processing withdrawals or upon account review.
• "Cookies" means small text files stored on your device by your browser when you visit the Platform.

3 Data We Collect

visa89 collects the following categories of personal data in the course of operating the Platform:

4 How We Collect Your Data

We collect personal data through the following channels:

• Direct submissions: Data you provide when creating an account, completing KYC verification, making a deposit or withdrawal request, or contacting our support team.
• Automated technologies: Technical and usage data collected automatically through server logs, cookies, web beacons, and similar tracking technologies when you access the Platform.
• Third-party providers: Identity verification data received from our KYC partners; payment transaction data from payment processors including local Indonesian bank and e-wallet providers; fraud detection signals from our anti-fraud partners.
• Game providers: Aggregate game activity data (e.g., rounds played, game results) shared by our licensed game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft.

5 Purposes of Processing

We use your personal data for the following purposes:

1. Account management: Creating, maintaining, and securing your player account; processing login authentication; enabling password recovery.
2. Service delivery: Processing deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja; settling bets and gaming transactions; distributing bonus credits.
3. Identity and age verification: Confirming you are at least 21 years of age and the legitimate holder of the payment methods associated with your account, in compliance with our KYC obligations.
4. Legal and regulatory compliance: Fulfilling anti-money-laundering (AML) obligations; responding to requests from competent authorities; maintaining transaction records as required by applicable law.
5. Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, collusion, bonus abuse, unauthorized access, and other security incidents.
6. Responsible Gaming: Monitoring player activity to identify patterns associated with problem gambling; administering self-exclusion requests; applying deposit limits and session timers at the player's request.
7. Customer support: Responding to inquiries, complaints, and support requests submitted via live chat or email.
8. Marketing communications: Sending promotional offers, bonus notifications, and relevant platform updates to players who have not opted out. You may unsubscribe at any time by contacting our support team.
9. Platform improvement: Analyzing usage patterns and player behavior (in aggregated, anonymized form) to improve the design, performance, and content of the Platform.

6 Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: Processing necessary to deliver the services you have contracted with us for — account management, payment processing, bet settlement, and customer support.
• Legal obligation: Processing required to comply with AML legislation, KYC regulations, financial record-keeping requirements, and other applicable legal obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and product improvement, provided those interests are not overridden by your privacy rights.
• Consent: Where we rely on consent (e.g., for optional marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

7 Data Sharing & Disclosure

visa89 does not sell your personal data. We share your data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors: Indonesian banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, and others) to facilitate deposits and withdrawals.
• KYC and identity verification providers: Third-party verification services that assist us in confirming player identity and age.
• Game studios: Licensed game providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) receive the minimum data necessary to deliver their game services to your account.
• Fraud and AML detection services: Specialist third-party platforms that help us identify suspicious transaction patterns and prevent financial crime.
• IT and hosting providers: Cloud infrastructure and technology partners who host and maintain the Platform under strict data processing agreements.
• Legal and regulatory authorities: Law enforcement agencies, financial intelligence units, or courts where we are legally required to disclose data.

All third-party Data Processors are bound by written data processing agreements that restrict their use of your data to the specified purpose and require them to implement appropriate security measures.

8 International Data Transfers

Because visa89 operates as an interna tional platform, your personal data may be transferred to and processed in countries outside Indonesia. When such transfers occur, we ensure that appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities;
• Data processing agreements that impose equivalent data protection standards on the receiving party;
• Transfer only to jurisdictions that provide an adequate level of data protection as recognized by applicable international standards.

By using the Platform, you acknowledge and consent to the transfer of your personal data to our servers and third-party partners in jurisdictions outside Indonesia, subject to the safeguards described above.

9 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Our standard retention periods are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with any individual.

10 Security Measures

Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encrypted data storage for sensitive fields including financial data and KYC documents;
• Role-based access controls ensuring that only authorized personnel can access personal data, limited to what is required for their specific role;
• Two-factor authentication (2FA) available on all player accounts for an additional layer of login security;
• Regular penetration testing and security audits conducted by qualified third-party security professionals;
• Automated fraud detection systems that monitor transactions in real time for unusual patterns;
• Physical security controls at all data center facilities used to host Platform infrastructure.

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected players and the relevant authorities within the timeframe required by applicable law.

11 Cookies & Tracking Technologies

visa89 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze Platform performance. The categories of cookies we use are as follows:

• Strictly necessary cookies: Essential for the Platform to function. These enable session management, login authentication, and security features. They cannot be disabled without impairing Platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and display options to provide a more personalized experience.
• Analytics cookies: Collect aggregated, anonymized data about how players interact with the Platform (pages visited, time on page, referral source) to help us improve content and performance.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access, and bot traffic.

Most web browsers allow you to control cookie settings through their preferences menu. You may choose to block or delete cookies at any time; however, disabling strictly necessary cookies will affect the functionality of the Platform and may prevent you from logging in or completing transactions.

We do not use cookies to serve third-party advertising or to track your activity across unaffiliated websites.

12 Your Data Rights

Subject to applicable law and certain legal exemptions, you have the following rights in respect of your personal data held by visa89:

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data. For basic account details, you can update these directly within your Account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that we restrict processing of your personal data in certain circumstances, for example while a dispute is being investigated.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes. If you object to marketing communications, we will cease sending them immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

13 Minors

If we discover or are notified that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

14 Amendments to This Policy

visa89 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. Where changes are material, we will provide advance notice via email or an in-platform notification before the revised Policy takes effect. The effective date at the top of this document will be updated accordingly.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change, you must cease using the Platform and may request account closure as described in our Terms & Conditions.

15 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way visa89 handles your personal data, please contact our support and data protection team. We are available 24 hours a day, 7 days a week, including Indonesian public holidays.